Online Reputation Management — reviews that attract new customers
Automated review collection, Google and Facebook review moderation, AI-powered brand-style responses. 7-day deployment.
For a business owner who knows that reviews drive purchasing decisions but doesn't have a system to collect them. For a company that gets negative reviews and doesn't know how to respond.
Potential customers check your reviews before making contact. You have few reviews, or worse — unanswered negative ones. Competitors with more reviews get the business, even if your service is better.
When your Google rating is below 4.5. When you receive negative reviews and don't respond. When competitors have 3x more reviews than you.
What the service includes
- Automated review collection system (post-visit/post-purchase)
- Multi-platform monitoring (Google, Facebook, industry portals)
- AI-generated review responses
- Customer satisfaction surveys (NPS/CSAT)
- Negative review escalation workflow
- Monthly reputation report
How it works
Automated review collection
After every visit, purchase, or completed project, the system automatically sends a review request via SMS or email. The message includes a direct link to Google Reviews. Timing is optimized — we ask when the customer is most satisfied, not days later when they've forgotten.
Monitoring and AI responses
We monitor reviews across Google, Facebook, and industry-specific platforms. Every review gets a response — positive ones receive a personalized thank-you, negative ones get a professional reply within 24 hours. AI generates response drafts, your team approves.
Satisfaction surveys and insights
NPS and CSAT surveys run automatically after key touchpoints. Results are analyzed monthly to identify patterns — what delights customers, what frustrates them. This data feeds back into service improvement, not just reputation management.
End result
A steady stream of positive reviews on Google and other platforms. Every review responded to within 24 hours. Monthly reputation report with NPS score and improvement recommendations.
Why Ad Plus over the competition
- Automated review collection at the optimal moment
- Multi-platform monitoring — Google, Facebook, industry portals
- AI-generated responses approved by your team
- NPS/CSAT surveys with actionable insights
- Negative review escalation before it damages your brand
Service parameters
| Deployment time | 7-14 days |
|---|---|
| Format | Remote |
| Platforms monitored | Google, Facebook, industry portals |
| Response time | Within 24 hours |
| Reporting | Monthly |
| Min. contract period | 3 months |
FAQ
How do you collect reviews automatically?
After a visit or purchase, the system sends an SMS or email with a direct link to leave a review on Google. Timing and message are optimized for the highest response rate.
What do you do about negative reviews?
Every negative review gets a professional response within 24 hours. We also trigger an internal escalation so your team can address the underlying issue. The goal is to resolve the problem, not just manage the perception.
Can you remove negative reviews?
We can flag reviews that violate platform policies for removal. Legitimate negative reviews cannot be removed — but a professional response and a stream of positive reviews minimize their impact.