Online Reputation Management: reviews that attract new customers
Automated Google review collection, review moderation, AI-powered brand-style responses. 7-day deployment.
For a business owner who knows that reviews drive purchasing decisions but doesn't have a system to collect them. For a company that gets negative reviews and doesn't know how to respond.
Potential customers check your reviews before making contact. You have few reviews, or worse - unanswered negative ones. Competitors with more reviews get the business, even if your service is better.
When your Google rating is below 4.5. When you receive negative reviews and don't respond. When competitors have 3x more reviews than you.
What the service includes
- Automated review collection system (post-visit/post-purchase)
- Google review monitoring (Maps and Search)
- AI-generated review text for 5-star customers to paste into Google
- Customer satisfaction surveys (internal rating filter)
- 1–4 star feedback routed to owner by email before reaching Google
- Monthly reputation report
How it works
How the rating filter works
After a visit or purchase, the customer receives an internal satisfaction question (scale 1–5). What happens next depends on the rating.
Rating 1–4 stars - goes to you, not Google
Dissatisfied customers never reach Google. Their feedback is sent directly to you by email - you have the chance to resolve the issue before it becomes a public reputation problem.
Rating 5 stars - AI writes the review for the customer
A customer who rates 5 stars receives an AI-generated review text tailored to their experience. They click a link, paste the text into Google, and publish. Zero effort on their part - the AI did the work.
End result
A steady stream of positive reviews on Google. Negative feedback intercepted before it reaches Google. Monthly reputation report with rating trend and growth recommendations.
Why Ad Plus over the competition
- Automated review collection at the optimal moment
- Google review monitoring (Maps and Search)
- AI-generated review text for 5-star customers
- Internal satisfaction filter before any review reaches Google
- 1–4 star feedback sent to you by email, not published
Service parameters
| Deployment time | 7-14 days |
|---|---|
| Format | Remote |
| Platforms monitored | Google Maps, Google Search |
| 1–4 star routing | Email immediately |
| 5-star review text | AI-generated automatically |
| Reporting | Monthly |
| Min. contract period | 3 months |
FAQ
How do you collect reviews automatically?
After a visit or purchase, the system sends an SMS or email with a direct link to leave a review on Google. Timing and message are optimized for the highest response rate.
What do you do about negative reviews?
Every negative review gets a professional response within 24 hours. We also trigger an internal escalation so your team can address the underlying issue. The goal is to resolve the problem, not just manage the perception.
Can you remove negative reviews?
We can flag reviews that violate platform policies for removal. Legitimate negative reviews cannot be removed, but a professional response and a stream of positive reviews minimize their impact.