SMS Automation: reach customers where they open 98% of messages
An app on your phone detects customer calls. One click starts the SMS workflow: instant SMS, 7-day follow-up, order status notification. Setup in 1-7 days.
For the owner of a small or medium business who talks to customers on the phone every day - a salesperson, service technician, advisor - and wants every conversation to end with an automatic follow-up without manually entering reminders and without forgetting.
You talk to a customer, promise to get back to them in a week - and forget. The customer doesn't get information about the status of their order because nobody remembers to send a message. A returning customer you should have reached out to slips away because there was no time for a follow-up.
When you're handling a dozen or more phone calls a day and follow-up depends on whether you happen to remember. When you change order statuses and want customers to get an SMS automatically at each change. When the SMS needs to arrive when it matters - not when you find the time.
What the service includes
- Mobile app for the owner's phone - detects incoming calls
- SMS scenarios triggered with a single click after a call with a customer
- Automatic 7-day follow-up after contact
- SMS notifications to the customer when order status changes
- Integration with Meta advertising account
- Automation configuration via n8n
- Monthly report: sent SMS messages, scenarios, activity
How it works
App on your phone
An app runs on your smartphone. When a customer calls, a question appears on screen: "Was this a customer?" One click YES - and the workflow starts. The SMS is sent automatically. You don't have to enter anything, plan anything, or remember anything.
Scenarios per event
We configure specific sequences for each trigger: after a phone call - an instant SMS with a summary or thank you. After 7 days - a follow-up with a question or offer. After an order status change - an automatic update to the customer. Each scenario runs independently after a one-time setup.
Order status by SMS
When you change an order status in your app, the customer automatically gets an SMS with the information. You don't need to call or write separately. The customer stays informed without any extra work on your end.
End result
Every phone call can trigger an automatic follow-up SMS. Zero manual reminders. Customers receive status updates at every change - automatically. Setup ready in 1-7 days.
Why Ad Plus and not the competition
- Phone app - works with every call, no manual work
- Scenarios per event, not mass SMS campaigns
- Integration with Meta - one ecosystem with ad campaigns
- Setup in 1-7 days from order
- SMS: 98% open rate vs 20% email
Service parameters
| Setup time | 1-7 days |
|---|---|
| Format | Remote |
| Required hardware | Smartphone (Android or iOS) |
| Automation | n8n |
| Integrations | Meta advertising account |
| Reporting | Monthly |
| Service type | Setup + subscription |
FAQ
Won't SMS messages to customers be treated as spam?
No. SMS messages are sent to people who previously contacted your business, in direct reference to that conversation or the status of their matter. This is not mass advertising.
Do I need a booking system or special CRM?
No. The system works through an app on your phone that detects incoming calls. It doesn't require external booking platforms or special software.
What if someone calls who isn't my customer?
The app asks after every call: was this a customer? If you tap "no" - the workflow doesn't start. You have full control over which contacts get an SMS.